Digital Restaurant

What Should You Do When Your Diners Are Waiting in the Queue? Waiting in line to find a table eat or place order to eat is a common occurrence at popular restaurants. But for your customers, it can either build anticipation or cause frustration. As a restaurant owner or manager, how you handle diners in the queue can significantly impact their dining experience—and your reviews! So, what should you do when diners are waiting? Here are practical, customer-centric tips to turn that wait time into a positive part of the experience: 1. Acknowledge and Appreciate Their Patience First things first—don’t let them feel invisible. A friendly host or staff member greeting waiting guests and thanking them for their patience goes a long way. Simple phrases like “Thanks for waiting, we’ll get you seated soon” or “We appreciate your patience!” make guests feel valued. 2. Give Accurate Wait Times (and Stick to Them) Honesty is key. If it’s going to be 30 minutes, don’t say 10. Set realistic...